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General Terms


1. General

These conditions apply to all sales and agreements between Ruby Tuesday and the buyer, whereby Ruby Tuesday will apply these conditions unless agreed otherwise in writing. If items are ordered from Ruby Tuesday, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.

2. Orders

Once an order has been placed, the consumer will receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within two working days after receipt of payment by the consumer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Ruby Tuesday’s control, an order will be shipped as soon as possible. We will keep the the buyer informed of the status of the order.
 We strive to keep our website updated. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible and pay back the amount. 

3. Prices and payment

All prices indicated on Ruby Tuesday’s website are in Euro’s and include value added tax. Shipment of the order will take place once Ruby Tuesday has received payment for the order. Ruby Tuesday will add the shipping costs to the invoice of the order. More information concerning the shipping costs can be found under the title: “Shipping”.

4. Delivery

The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than one week of the indicated delivery time, excepting cases of ‘force majeure’. The order will be processed and shipped within three working days of receiving payment. Ruby Tuesday cannot be held responsible if the post is unable to deliver the order to the consumer on time.

5. Transfer of ownership

Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser.

6. Money back Guarentee

If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to Ruby Tuesday within ten working days after delivery of the item. The consumer must follow all further return conditions and instructions stipulated by Ruby Tuesday. This guarantee does not comply if the article has been worn or washed, or if the consumer has attempted to mend or alter the article in any way. Returned items will only be accepted if it is sent in the original, undamaged wrapping and the labels are still attached to the merchandise. Furthermore, the shipping costs of the returned merchandise should be entirely paid for by the consumer. Under no circumstances will Ruby Tuesday reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Ruby Tuesday will reimburse the consumer for the returned article(s) within ten days after receiving it. If a payments is completed by creditcard, refunds will automatically be applied to the credit card used by the customer at the time of purchase.

7. Queries/Complaints

In the case of queries or complaints concerning any of our products or procedures, please inform us by e-mail (info@rubytuesday.nl). You will receive a reply within three working days.

8. Privacy

Ruby Tuesday finds it very important to ensure that all of the consumer’s personal information is treated with the utmost care and security. We will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order.
When making an order, Ruby Tuesday requires the consumer’s name, invoice and delivery address, and payment details so the order can be processed. The payment details will only be used to conclude the payment process.

9. Liability

All articles in the assortment of Ruby Tuesday have been produced with the greatest care. We cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the articles sold by Ruby Tuesday and/ or materials or accessories becoming undone.
 The content of the website has been compiled with the greatest care. However, Ruby Tuesday cannot preclude the possibility of any error or incompletes in the information on this website. Ruby Tuesday cannot assume any liability for the consequences of incorrect or incomplete information on the website. Ruby Tuesday cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case Ruby Tuesday will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screens. Ruby Tuesday cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. 

10. Force Majeure

Despite any other established legal rights, Ruby Tuesday is entitled, at its own choice, in case of Force Majeur, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.

11. Copyright

All information on Ruby Tuesday's website is protected by copyright. It is illegal to copy, use or distribute any information from Ruby Tuesday’s website without first acquiring written permission. Visitors and users of Ruby Tuesday’s website may not claim any rights pertaining to the information on the website. None of the text or graphics from Ruby Tuesday’s website may be copied or publicly used for printing, photocopying, overtyping, in an electronic database, or for any other reproduction purposes.

Acceptance of General Conditions 
All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with Ruby Tuesday, the consumer automatically agrees to all of our General Conditions. 

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